esse4d Casino & Sportsbook Data Care

This page describes what we collect when you use esse4d and how we keep that data protected. We at esse4d process personal information only to deliver our platform—account management, payments, fraud prevention, and compliance with local law. We do not sell or rent your data. Our policy applies to all players accessing esse4d from supported jurisdictions.

We recognize that trust is built on transparency. Below, we set out exactly what data we collect, who has access, how long we keep it, and what rights you have under Indonesian and international data protection standards. If you have questions after reading this, contact our data team using the details at the end of this page.

What We Collect and Why

Account Information

We collect your name, email address, phone number, and date of birth when you register with esse4d. These are required to open an account, verify your identity, and comply with local regulatory obligations. We also collect your postal address to confirm jurisdiction eligibility—players in Jakarta, Surabaya, Bandung, Medan, and Semarang are in our supported regions, but access is restricted outside these boundaries.

Payment and Transaction Data

We collect payment method details—bank account numbers, wallet identifiers (DANA, e-wallet, mobile banking, local payment, online payment), and e-wallet codes—to process your deposits and withdrawals. We also collect transaction amounts, timestamps, and settlement status. This data is encrypted and transmitted to our payment processors only to complete the transaction. We store payment data for 7 years to meet regulatory and tax requirements in Indonesia.

Identity Verification Documents

We collect scans of your national ID and proof of address (utility bill, bank statement, or similar) during account verification. This is mandatory before your first withdrawal and required by Indonesian law. We encrypt these documents, store them separately from your account, and delete them 12 months after you close your account (or 3 years if required by ongoing compliance investigations).

Game and Betting Activity

We collect data on your gameplay—bets placed, games played (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live casino sessions, and sports markets wagered on (Liga 1, Piala AFF, Champions League, esports like Mobile Legends and Free Fire). We use this data to calculate your tier status, weekly cashback, referral bonuses, and promotion eligibility. We also use it to detect fraud and unusual patterns. Activity logs are stored for 5 years for compliance and dispute resolution.

We at esse4d collect only what is necessary. We do not use your data for marketing without your explicit consent, and we do not share it with third parties except where required by law or to deliver our service.

Communications and Support

When you contact our support team via email, chat, or account messaging, we store your messages and responses. We use these to resolve your issue, improve our support, and document account history. Support records are kept for 3 years and deleted upon your request unless we are required to retain them for legal reasons.

Cookies and Tracking

Our platform uses cookies to remember your session, language preference, and account security settings. These are strictly necessary cookies—you cannot use esse4d without them. We do not use tracking cookies for advertising or third-party analytics. Cookies expire after 30 days of inactivity or when you log out. You can delete cookies in your browser settings, but this will log you out of esse4d.

Your Rights and Our Responsibilities

Accessing and Correcting Your Data

You have the right to request a copy of all data we hold about you. Contact our data team at [email protected] with your account email, and we will provide an export within 14 days. You can also correct your name, address, and contact information directly in your account settings. If you believe any data is inaccurate, contact us immediately.

Data Deletion and Account Closure

We retain transaction and verification data longer than account data to meet tax and regulatory requirements. When you close your esse4d account, we delete your game history, balance, and session logs within 30 days. However, we retain payment records and identity documents for 7 years as required by Indonesian financial law. We will never reuse your email address to create a new account.

International Data Transfers

Our servers may be located outside Indonesia. Data transfers comply with GDPR and Indonesian law. We apply standard contractual clauses to all international transfers and encrypt data in transit and at rest. If you are outside supported jurisdictions, your data is not processed by esse4d.

Contact and Complaints

Questions about our privacy practices? Email [email protected] with your request. Our regional data teams in Jakarta and Medan respond within 5 business days. If you have a complaint, you can also contact the Indonesian Personal Data Protection Authority (Otoritas Jasa Keuangan) through their official channels.

Policy Updates

We update this privacy policy when our practices change or legal requirements shift. We notify you of material changes by email or in-app message at least 30 days before they take effect. Your continued use of esse4d after the update means you accept the new terms. This policy was last updated February 2025. We at esse4d remain committed to protecting your data and maintaining your trust on our platform.